thessalonia cordora
@thessaloniacordora
Revenue cycle specialist with strong remote customer support and billing expertise.
What I'm looking for
I am a results-driven revenue cycle professional with extensive experience managing patient accounts, billing, collections, and escalations in remote environments. I consistently ensure accurate billing, payment posting, reconciliation, and adherence to HIPAA compliance while collaborating with cross-functional teams to resolve complex account discrepancies.
My background includes hands-on work with insurance verification, claims processing, denial management and appeals, and familiarity with healthcare platforms such as Brightree and ARDashboard. I bring proven customer-support and technical-support experience, delivering clear troubleshooting guidance and sustaining high customer satisfaction.
I thrive in virtual teams using tools like Microsoft Teams, Zoom, and Slack, and I am organized, detail-oriented, and motivated to streamline workflows and improve revenue outcomes for healthcare organizations.
Experience
Work history, roles, and key accomplishments
Revenue Cycle Specialist
iPloy OPC
Jan 2021 - Present (4 years 11 months)
Handled escalated patient account issues, ensured accurate billing and collections, and collaborated with internal teams to resolve complex account discrepancies, improving resolution efficiency.
Delivered technical assistance by diagnosing and resolving hardware/software issues and guiding customers through troubleshooting steps to restore service functionality.
Customer Service Representative
ResultsCx
Jan 2019 - Jan 2021 (2 years)
Provided phone and email customer support, resolved inquiries and complaints efficiently, and maintained high customer satisfaction ratings through timely issue resolution.
Education
Degrees, certifications, and relevant coursework
University of Cebu Lapu-Lapu and Mandaue
Computer Technology
2006 - 2008
Studied Computer Technology at the University of Cebu Lapu-Lapu and Mandaue from 2006 to 2008, focusing on foundational computing and technical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
Interested in hiring thessalonia?
You can contact thessalonia and 90k+ other talented remote workers on Himalayas.
Message thessaloniaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
