My hands-on training has covered Windows Server 2019/2022 administration, including promoting domain controllers and implementing Active Directory Domain Services, user accounts, and Group Policy.
In Cisco networking labs, I configured routers and switches, set up VLANs and inter-VLAN routing, and tested routing protocols including RIP, EIGRP, OSPF, and BGP.
I also worked with Zoho Service Desk workflows, SLA and TAT tracking, and Knowledge Base articles. For desktop support, I provided L1/L2 remote assistance using TeamViewer and AnyDesk and handled hardware diagnostics, Windows maintenance, and Outlook data files.
