Raksha Kainthola

I am an experienced Associate Center Manager with over 15 months in operations and customer experience. My journey has been marked by a commitment to establishing and maintaining excellent communication and relationships with clients. I excel in evaluating and maintaining development policies, methodologies, and procedures, ensuring that I can effectively organize, interpret, and communicate market information to facilitate decision-making for top management.

During my tenure at Cult Fit in Gurgaon, I successfully supervised and managed the center experience across five locations, achieving a stellar rating of 3.75+ out of 4. My role involved not only resolving facility issues but also conducting detailed data analysis to enhance the end-to-end experience for our members. I pride myself on my ability to de-escalate partner and user complaints while maintaining a high conversion rate from trial memberships to full memberships.

My educational background in Hotel Management has equipped me with essential skills in front desk operations, sales, and management. I am adaptable and thrive in dynamic environments, always keeping a positive outlook even during challenging moments. I am eager to leverage my skills and experience to contribute to a forward-thinking organization.