Rakia Phillips

Performed microtasks, mystery shopping, virtual shopping, data entry, and research for major companies, contributing feedback that improved product development and data categorization processes.

Managed personal administration including lease management, bill payments, budgeting, and household operations to maintain financial stability and timely obligations.

Conducted covert calls across sectors to evaluate customer service quality, documented call metrics, and delivered actionable reports that informed training and quality assurance.

Posed as potential customers for healthcare and service businesses, documented call evidence, and analyzed call quality metrics to improve customer interactions and compliance.

Evaluated multiple companies via phone calls, captured proof of interactions, and communicated findings to leadership to support quality improvement initiatives.

Assessed service quality for businesses and websites, recorded detailed call and website evaluations, and performed data entry to support client reporting.

Conducted and recorded customer satisfaction surveys, streamlined data collection, and analyzed survey results to identify trends and enhance service quality.

Tracked item searches and work hours, performed precise data entry of product links and search durations to support shopping platform analytics.

Researched and identified grant opportunities, improved database efficiency, and analyzed eligibility to boost potential funding alignment with organizational goals.

Built the foundation's social media presence, managed communications via Trello, researched donors, and secured in-kind donations to support fundraising efforts.

Processed customer orders, operated the cash register, handled transactions, and promoted specials to enhance customer experience and sales.

Maintained records of potential donors, created a master tracking sheet, and secured significant in-kind donations to expand organizational resources.

Promoted the organization through social media and online channels to increase visibility and engagement.

Provided childcare services including supervision, meal preparation, tutoring, and age-appropriate care for children ages 2–12.

Completed a Level 1 certificate comprising 10 hours of active listening training.

Completed a Fundraising 101 certificate focused on fundamentals of fundraising and donor engagement.

Earned a Bachelor of Science in Psychology covering core psychological principles and applications.

Completed an undergraduate certificate program in psychology.

Obtained a High School Equivalency Diploma (GED).