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Rakesh Patel

@rakeshpatel2

Federal business development professional at C5BDI shaping DoW and IC opportunities across SBIR/STTR, OTAs, and proposals.

United States

Message

At C5BDI, I support DoW and Intelligence Community mission needs by identifying and shaping federal opportunities across the acquisition lifecycle. I research agencies and acquisition plans, develop teaming opportunities, and support RFIs, white papers, capability briefings, and proposals.

Previously, I managed customer relationships and renewals across technology companies including Second Nature, Inc, Attivo Networks a SentinelOne Company, and TENABLE, INC. At TENABLE, INC, I managed a $3 million annual renewal book and a 75–100 account portfolio, with a renewal conversion rate above 92%.

Experience

Work history, roles, and key accomplishments

Account Manager

C5BDI

Mar 2025 - Jul 2026 (1 year 4 months)

Served as strategic advisor and primary point of contact for technology companies, guiding them through the federal acquisition ecosystem with focus on SBIR/STTR, OTAs, and BAAs. Built relationships with government stakeholders and identified new business opportunities.

SBIR STTR OTA BAA Federal Acquisition Market Intelligence GovWin SAM.Gov CRM Pipeline Management Teamwork Proposal Support

Customer Experience Manager

Second Nature, Inc

Apr 2024 - Jan 2025 (9 months)

Served as primary point of contact for 55 clients, ensuring satisfaction and retention. Collaborated cross-functionally and leveraged Totango to manage client relationships and achieve expansion targets.

Customer Success Account Management Totango Customer Retention Upselling Cross Functional Collaboration

Customer Experience Manager

Ecomap Technologies, Inc

Aug 2023 - Dec 2023 (4 months)

Managed customer relationships and sales handoff success, supporting customer support team for all accounts. Oversaw software platform rollout and identified renewal risks to ensure successful renewals.

Upselling Customer Satisfaction project oversight Customer Relationship Management Renewal Management

Customer Success Lead

LiveAction Software, Inc

Oct 2022 - Mar 2023 (5 months)

Educated clients on network configuration and management, developed success journeys, and coordinated customer visits and health checks. Acted as a bridge between customer and internal teams.

Customer Success Network Configuration Cloud Networking QBR Customer Advocacy

Customer Success Manager

Attivo Networks

Dec 2021 - Aug 2022 (8 months)

Managed full renewal lifecycle for 45 enterprise accounts with $9.5M book of business. Led client onboardings, adoption, and expansion, and reported weekly to Director of CS.

Customer Success Renewal Management Account Management Onboarding Network Security Enterprise Accounts

VP of Commercial Sales

HIXARDT TECHNOLOGIES INC

Feb 2020 - Oct 2021 (1 year 8 months)

Hired and managed customer-facing sales team, coaching them to propel business growth and revenue. Reported weekly to CEO on sales development and implementations.

Sales Management Team Leadership Coaching Revenue Growth Reporting

Account Manager

BRAXTONGRANT TECHNOLOGIES

Jan 2019 - Sep 2019 (8 months)

Acquired software pricing and completed bid proposals in accordance with RFQs, RFPs, contracts, and SLAs. Sold cybersecurity products to Federal and State agencies.

Bids And Proposals RFQ RFP Cybersecurity Sales Federal Sales Product Demonstrations

Customer Success Manager

Tenable, Inc

Nov 2015 - Oct 2018 (2 years 11 months)

Managed a $3M annual renewal book with 92% conversion rate, handling 75-100 accounts. Designed technical integration workflows and reduced churn through health checks and QBRs.

Customer Success Renewal Management Account Management Cybersecurity Tenable QBR KPIs NPS