Open to opportunities

rakesh oops

@rakeshoops

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Organized associate consultant developer skilled in admin support, process improvement, and CRM setup.

India

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What I'm looking for

I seek roles combining administrative excellence and process/CRM development where I can improve operations, learn technical tools, and grow professionally.

I am an Associate Consultant Developer with two years of professional experience combining administrative support and process development within BPO and tech-adjacent environments.

I excel at calendar management, travel coordination, document preparation, and handling confidential information while maintaining a professional atmosphere and strong attention to detail.

My project experience includes live chat script development to reduce response time, CRM platform setup and customization (Freshdesk/Zoho Desk), and an SAP MM inventory tracking system with automated requisitions and stock alerts.

I bring practical internship experience as a process developer, volunteer leadership during the pandemic, and ongoing interest in certifications such as PDAC and CompTIA Security+ to strengthen technical and security capabilities.

Experience

Work history, roles, and key accomplishments

Current

Associate Consultant Developer

Current

Genpact

Jul 2023 - Present (2 years 2 months)

Provides administrative and operational support in a BPO environment, managing calendars, correspondence, travel coordination and document preparation to ensure smooth daily operations and client satisfaction.

Calendar Management Travel Coordination document preparation Process Improvement Communication Time Management Confidentiality

Assistant Developer

S2P Edutech

Supported development and process tasks for educational technology projects, contributing to live chat script creation and CRM customization to improve response times and customer experience.