rakesh oops
@rakeshoops
Organized associate consultant developer skilled in admin support, process improvement, and CRM setup.
IndiaWhat I'm looking for
I am an Associate Consultant Developer with two years of professional experience combining administrative support and process development within BPO and tech-adjacent environments.
I excel at calendar management, travel coordination, document preparation, and handling confidential information while maintaining a professional atmosphere and strong attention to detail.
My project experience includes live chat script development to reduce response time, CRM platform setup and customization (Freshdesk/Zoho Desk), and an SAP MM inventory tracking system with automated requisitions and stock alerts.
I bring practical internship experience as a process developer, volunteer leadership during the pandemic, and ongoing interest in certifications such as PDAC and CompTIA Security+ to strengthen technical and security capabilities.
Experience
Work history, roles, and key accomplishments
Associate Consultant Developer
Genpact
Jul 2023 - Present (2 years 11 months)
Provides administrative and operational support in a BPO environment, managing calendars, correspondence, travel coordination and document preparation to ensure smooth daily operations and client satisfaction.
Assistant Developer
S2P Edutech
Supported development and process tasks for educational technology projects, contributing to live chat script creation and CRM customization to improve response times and customer experience.
Education
Degrees, certifications, and relevant coursework
Dr. B. R. Ambedkar University, Srikakulam
Bachelor of Technology, Engineering
Completed a B.Tech/B.E. degree awarded in 2023 from Dr. B. R. Ambedkar University, Srikakulam.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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