Open to opportunities

Raj Verma

@rajverma5

Message

I grow strategic accounts through data-driven customer solutions and retention.

India

Message

What I'm looking for

I'm looking to contribute scalable business consultation, data-driven account strategy, and cross-functional customer solutions to account strategy and customer solutions initiatives.

At Accenture, I manage high-value UK corporate portfolios, aligning complex technology services with client revenue targets and using engagement insights to create tailored solution frameworks. I partner with product design and deployment teams to remove technical friction, improve feature adoption, forecast growth opportunities, and minimize churn.

Previously at NoBroker Technologies Solutions, I led portfolio and operations work across customer escalations, RCA, engineering feedback loops, account recovery, SLA performance, dashboards, and financial settlements. With 4+ years across account growth, customer service, and technical solution strategy, I bring a BCA in Computer Science and a practical, data-driven approach to customer value.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Accenture

Nov 2025 - Present (9 months)

Manages high-value corporate portfolios across the UK region, serving as a trusted strategic consultant to align complex technology services with client revenue targets. Analyzes inbound engagement dynamics to create tailored solution frameworks and partners with product teams to accelerate feature adoption.

Account Management Consultative Selling Data Analysis Customer Retention Cross Functional Collaboration

Senior Associate Portfolio & Operations Lead

NoBroker Technologies Solutions Pvt. Ltd.

Jun 2023 - Nov 2025 (2 years 5 months)

Drove long-term customer growth and sustained multi-tier service engagement metrics by deploying precise technical Root Cause Analysis on strategic escalations. Built feedback loops with Engineering, Operations, and Product leads to enhance product pipelines and led a cross-functional team to optimize workflows and SLA performance.

Root Cause Analysis Customer Success Team Leadership SLA Management Process Optimization

Customer Service Associate

Cogent E Services Ltd

Sep 2022 - May 2023 (8 months)

Provided high-empathy customer support and resolution frameworks to complex customer tiers, lowering churn indicators significantly. Evaluated user feedback trends to provide product owners with practical feature recommendations and consistently exceeded SLAs and CSAT benchmarks.

Customer Support Problem Solving SLA CSAT