Vibhor Bhardwaj
@vibhorbhardwaj
I build customer success operations, forecasting, and adoption frameworks for SaaS portfolios.
IndiaWhat I'm looking for
At Planful, I manage a ~$3M ARR portfolio of UK and US accounts, owning platform administration, financial close operations, and adoption from go-live audits through quarterly goal reviews.
I co-authored the PAMS Adoption Framework, now the CX team’s operational standard, and support forecasting, planning templates, data validation, report distribution, and AI-assisted CS data querying.
Previously at Gainsight, I built health scores, renewal forecasts, dashboards, and automated lifecycle programs for 15 US customers, helping inform $160K+ in expansion revenue. At Zenoti, I supported 100+ customers across the US, APAC, and EMEA while resolving critical product issues and surfacing churn risks.
Experience
Work history, roles, and key accomplishments
Managed a ~$3M ARR portfolio of UK & US accounts, owning platform administration, financial close operations, and adoption lifecycle. Co-built the adoption framework that defined the team's customer journey playbook.
Administered Gainsight for a $3M ARR portfolio of 15 US-based customers, owning the CS operations stack from health scoring to renewal forecasting. Built health scoring models and churn risk frameworks that contributed to $160k+ in expansion revenue.
Supported 100+ customers across US, APAC, and EMEA, running regular cadences to drive value realization and product adoption. Identified churn risk signals and resolved 20-30 tickets daily while maintaining SLAs.
Education
Degrees, certifications, and relevant coursework
ICFAI Business School
Master of Business Administration, Marketing
2017 - 2019
Pursued an MBA in Marketing from ICFAI Business School, Hyderabad, from 2017 to 2019.
Indraprastha University
Bachelor of Business Administration, Business Administration
2013 - 2016
Completed a Bachelor of Business Administration from Indraprastha University, Delhi, from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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