Open to opportunities

Raj Verma

@rajverma4

Customer Success Manager specializing in B2B SaaS and compliance-tech, driving onboarding, retention, and adoption for enterprise clients.

India

Message

What I'm looking for

I’m looking to lead enterprise customer success for B2B SaaS/compliance-tech—own onboarding and account health, run churn mitigation and RCA, and partner with engineering/QA to deliver measurable retention and adoption for global clients.

I’m a Customer Success Manager with 4+ years of experience managing enterprise SaaS and compliance-tech accounts for international (UK) clients. I focus on structured onboarding, churn mitigation, and root cause analysis (RCA) to resolve recurring account issues and protect renewals.

I partner closely with engineering and QA teams to convert technical requirements into measurable retention and adoption outcomes. I also monitor account health and compliance requirements, manage escalations, and use SLA/KPI tracking, CRM systems, and executive reporting to keep stakeholders aligned.

Across my customer success and customer service roles, I’ve built feedback loops, created account health dashboards, trained client stakeholders on workflows, and handled executive-facing escalations with a solution-first approach. I’m recognized for exceeding international client CSAT goals and for rapidly mastering account management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Accenture

Nov 2025 - Present (8 months)

Serve as primary point of contact for UK-based enterprise clients, guiding platform implementation and reducing time-to-value. Monitor account health and compliance requirements, partner with backend engineering to resolve technical escalations, and train stakeholders to drive adoption.

Customer Success Onboarding Account Health Product Adoption Strategy Compliance Requirements Escalation Management CRM Systems Stakeholder Management Executive Communication Technical Support

Senior Associate Relationship Manager

NoBroker Technologies Solutions Pvt. Ltd.

Jun 2023 - Nov 2025 (2 years 5 months)

Improved client NPS and net retention by applying root cause analysis (RCA) to recurring account issues. Built feedback loops with engineering and QA teams, handled executive-facing escalations, mentored ticket workflow and SLA best practices, and created account health dashboards for operational compliance.

Customer Success Root Cause Analysis NPS Net Retention Product Adoption Strategy Escalation Management SLA Account Health Executive Reporting

Customer Service Associate

Cogent E Services Ltd

Sep 2022 - May 2023 (8 months)

Resolved technical issues across multiple support tiers using an empathetic, solution-first approach. Identified recurring product friction points from customer interactions, shared feedback with product owners, and consistently met SLA, quality, and CSAT targets.

Technical Support Escalation Management CSAT Customer Service Stakeholder Management Product Feedback Quality Assurance