Prakhar Asthana

I’m a results-driven customer service and account management professional with 4+ years of experience in client relationship management, onboarding, and retention within complex corporate environments. I’m known for leveraging data analysis and client-facing reporting to improve software adoption and long-term outcomes.

In my current role with BRITISH TELECOM (REMOTE / DELHI), I project manage the end-to-end client journey for telecom infrastructure and ensure a 100% successful onboarding rate for new accounts. I serve as the primary liaison between key clients, network providers, and technical engineering departments to keep adoption seamless.

Previously at ETERNAL LTD., I delivered premium account management that supported consistently high retention, while resolving complex escalated issues using project management principles. I also achieved a 95%+ resolution rate for critical queries on first contact, strengthening loyalty and improving CSAT scores.

Earlier roles reinforced my ability to combine client advocacy with rigorous analysis and compliance—whether upselling high-value insurance policies through data analysis at ADMIRAL SOLUTIONS or troubleshooting SaaS banking platforms and tracking high-volume transactions with Microsoft Excel at CONCENTRIX LTD. I bring strong stakeholder communication, CRM data integrity, and a commitment to measurable performance improvements.