Raju Thakur
@rajuthakur89
High-quality customer relationship specialist, OSINT analyst and Hindi transcription specialist.
IndiaWhat I'm looking for
I’m a result-oriented Customer relationship expert and OSINT Analyst with 13+ years of experience. I analyze emergency-service audio recordings, verify critical details through online research, and maintain accurate CRM documentation with a strong focus on quality.
At First911Dispatch/FirstResponder (2013–2024), I conducted geospatial research, address verification, and incident analysis to identify property-damage incidents and confirm locations using mapping platforms. I also trained and mentored 20+ analysts on OSINT, QA, transcription, and CRM processes.
Thereafter Customer relation ship expert at Cleverclad.com, I supported customers via live chat, resolved customer queries, handled high volume of tickets per hour and established high customer satisfaction index.
More recently at HSplus.si (2024–2026), I’ve led content moderation and community management, reviewing discussions for quality and policy compliance and escalating violations while maintaining moderation records.
Experience
Work history, roles, and key accomplishments
Content Moderator & Community Manager
HSplus.si
Jan 2024 - Jan 2026 (2 years)
Moderated user-generated content and social media interactions to ensure policy compliance, reviewing discussions for quality and relevance. Escalated violations and maintained moderation records while managing community engagement and customer interactions via Swat.io.
OSINT Analyst / Data Verification
First911Dispatch / FirstResponder
Jan 2013 - Jan 2024 (11 years)
Analyzed emergency-service audio recordings to identify property-damage incidents and used OSINT research with mapping and public sources. Verified addresses and incident locations, maintained accurate CRM documentation, and trained 20+ analysts in OSINT, QA, transcription, and CRM processes.
Senior Customer Support & Audio-to-Text
Cleverclad.com
Jan 2016 - Jan 2020 (4 years)
Delivered customer support through Tidio live chat, resolving inquiries related to orders, products, payments, and accounts. Reviewed audio interactions, converted spoken content into written records, and maintained support reports using Excel and Google Sheets with Shopify workflows.
International Calling Executive
Sparrow Softech Pvt. Ltd.
Jan 2012 - Jan 2013 (1 year)
Executed outbound international calling campaigns and maintained professional communication. Completed supporting documentation to ensure accurate record-keeping.
Education
Degrees, certifications, and relevant coursework
Annamalai University
Bachelor of Engineering, Computer Science & Engineering
2008 - 2012
Earned a Bachelor of Engineering in Computer Science & Engineering from Annamalai University between 2008 and 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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