At TELUS International, I supported Riot Games players with account security, recovery, billing, and technical issues. I investigated suspicious activity using IP location, device history, and account activity, and helped secure compromised accounts.
I also handled payment concerns, refunds, and chargeback cases. I maintained 87%+ QA scores while handling high-volume ticket queues and improving fraud verification processes to reduce resolution time.
At NTT Data, I managed hotel listings across Cvent, SynXis, and other online platforms. I verified properties and resolved content, location, rate, and tax issues.
Earlier, I supported e-commerce customers through chat and voice, and moderated Supersus and Battleland gaming communities. I also completed a data analyst internship at Vosyn, supporting reporting and working with structured datasets.
