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@rajkodjajic
Detail-oriented bilingual Customer Support professional with 3+ years experience.
I am a detail-oriented bilingual Customer Support professional with over three years of experience in providing exceptional customer service and technical support. My ability to quickly grasp complex ideas and technologies has enabled me to consistently meet and exceed targets and key performance indicators.
Throughout my career, I have held various roles, including Administrative Worker at AKS Express Courier, where I managed documentation and coordinated dispatch schedules. My experience as an Editor at Publishing Company 'Epoha' allowed me to hone my editing and proofreading skills while managing client communications. I am passionate about helping customers and resolving their queries efficiently.
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Work history, roles, and key accomplishments
AKS Express Courier
May 2022 - Mar 2024 (1 year 10 months)
Responsible for keeping records of incoming and outgoing parcels, maintaining daily documentation, and coordinating drivers' dispatch schedules.
Publishing Company Epoha
Apr 2020 - Aug 2021 (1 year 4 months)
Edited and proofread novels and literary articles, managed databases, and provided feedback to junior editors.
DIV Brands
Jan 2020 - Apr 2020 (3 months)
Resolved over 80 customer queries daily via email, executed order modifications, and assisted with logistics coordination.
Ferdinand Knedle
Nov 2017 - May 2018 (6 months)
Handled sales and customer support queries, processed orders in-person and online, and assisted in the kitchen as needed.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Serbian Language and Literature
2019 -
Bachelor of Arts in Serbian Language and Literature.
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