Ivana Pantovic

As a Customer Support Specialist with over two years of experience, I pride myself on my detail-oriented approach and tech-savvy skills. I have a proven track record of responding quickly and efficiently to customer inquiries across various platforms, including email, Instagram DMs, and blog comments. My ability to maintain accuracy and clarity while ensuring a friendly tone has been key to my success in this role.

At Simple Life Media, LLC, I managed daily ticket queues and resolved issues within tight deadlines, showcasing my strong decision-making skills under pressure. Additionally, I created and scheduled social media posts, adapting content based on audience engagement trends, which significantly boosted our online presence. My background in content management, coupled with my proficiency in tools like Google Docs, WordPress, and Photoshop, allows me to contribute effectively to any team.