Igor HnatkoIH
Open to opportunities

Igor Hnatko

@igorhnatko

Detail-oriented video editor and customer support specialist.

Serbia

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth and learning.

I am a dedicated professional with a diverse background in video editing and customer support. My experience as a video editor at Sremska TV allowed me to hone my skills in Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve, where I created high-quality video content that resonated with audiences. I thrive in collaborative environments, working closely with clients to bring their visions to life through compelling visual storytelling.

Transitioning into customer support, I have over three years of experience providing exceptional service in various roles. At FoundeverSerbia, I effectively managed customer inquiries and complaints, ensuring satisfaction through timely resolutions. My strong communication skills and problem-solving abilities have enabled me to excel in fast-paced environments, consistently exceeding customer expectations.

Currently, I am expanding my analytical skills as a Junior Data Analyst at Accenture, where I develop data visualizations and predictive models to drive business insights. I am passionate about leveraging my diverse skill set to contribute to a dynamic team and deliver impactful results.

Experience

Work history, roles, and key accomplishments

FO
Current

Customer Support Assistant

FoundeverSerbia

Nov 2022 - Feb 2023 (3 months)

Provided customer support via phone, email, and chat, resolving inquiries and complaints. Collaborated with teams to escalate issues and maintained accurate records in the CRM system.

AC

Junior Data Analyst

Accenture

Jul 2021 - Apr 2022 (9 months)

Developed data visualizations and dashboards using Tableau to present insights. Collaborated with teams to gather requirements and assisted in predictive modeling and statistical analyses.

LD

Operator

Lear D.O.O

Jan 2019 - Jul 2021 (2 years 6 months)

Efficiently operated machinery on the assembly line while adhering to safety guidelines. Inspected products for quality control and maintained an organized work area to enhance productivity.

ST

Video Editor

Sremska TV

Jan 2018 - Jan 2019 (1 year)

Created high-quality video content using Adobe Premiere Pro, Final Cut Pro, and DaVinci Resolve. Collaborated with clients to visualize their concepts through effective storytelling and maintained a strong understanding of video production workflows.

SE

Freelance Audio Book Translator

Self Employed

Mar 2019 - Present (6 years 2 months)

Translated audio books from Serbian to English and vice versa, ensuring accuracy and cultural relevance in the translations.

Education

Degrees, certifications, and relevant coursework

MN

Medical School Draginja Nikšić

High School Diploma, Physiotherapy

2013 - 2017

Studied physiotherapy, focusing on the rehabilitation of patients and the application of therapeutic techniques to improve mobility and quality of life.

Tech stack

Software and tools used professionally

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Igor Hnatko - Customer Support Assistant - FoundeverSerbia | Himalayas