sahil R

I lead banking operations with a results-driven focus on risk, compliance, and customer outcomes. I bring 5+ years of experience across daily branch execution, stakeholder management, and process improvement in fast-paced financial environments.

In my current role as an Operations Head at ICICI Bank, I oversee daily operations and ensure smooth functioning of branch activities. I’m known for strengthening customer handling through efficient transaction support and timely resolution of account inquiries, while keeping teams aligned to performance goals.

Previously, as a Deputy Manager at IndusInd Bank, I managed branch operations and staff supervision, while supporting regional sales targets. I also helped drive customer engagement by facilitating transactions and addressing issues that impact retention.

Earlier, as an Assistant Manager (Sales) at Yes Bank, I led sales initiatives to acquire new clients and expand market share. I generated leads, closed sales for financial instruments, and built strong client relationships to improve retention—grounded in my risk assessment, control testing, and compliance mindset supported by an MBA in Finance & Marketing.