Shiv Narayan
@shivnarayan
Seasoned retail banking operations leader driving compliance and efficiency.
IndiaWhat I'm looking for
I am a seasoned banking professional with over 20 years of experience in retail banking operations, audit, compliance, and cash management across major institutions including Axis Bank and Citibank.
I have a consistent record of reducing operational risk, improving process efficiency, and maintaining audit-ready records through strong control frameworks and hands-on leadership.
My roles have included oversight of client onboarding, transaction processing, regulatory reporting, AML/KYC adherence, and cross-functional collaboration to streamline workflows and enhance customer experience.
I prioritize team development, operational accuracy, and compliance; notable achievements include awards for zero-error account openings and measurable improvements in branch compliance scorecards.
Experience
Work history, roles, and key accomplishments
ABSenior Manager – Retail Liabilities
Axis Bank
Mar 2023 - Present (2 years 6 months)
Oversee daily retail liabilities operations including client onboarding, transaction processing and month-end closings while implementing process improvements that reduced turnaround times and improved audit readiness.
CNManager – Regional Investment Operations
Citibank N.A.
Dec 2008 - Feb 2023 (14 years 2 months)
Led regional investment operations for mutual funds, insurance and related products, driving operational controls, KYC/AML compliance and management reporting to meet service levels and audit requirements.
CNAssistant Manager – Regional Operations
Citibank N.A.
Dec 2008 - Jul 2017 (8 years 7 months)
Managed account opening and transaction processing with zero-error focus, conducted staff training on operational controls and supported complaint resolution to improve operational accuracy.
Senior Processing Officer
Citigroup Global Services
Oct 2006 - Dec 2008 (2 years 2 months)
Supported regional back-office operations including reconciliations, documentation for compliance and management of chargeback disputes to maintain service quality and regulatory adherence.
Education
Degrees, certifications, and relevant coursework
IUICFAI Sikkim University
Master of Business Administration, Finance
Completed an MBA with specialization in Finance, focusing on financial management and corporate finance topics.
AUAndhra University
Bachelor of Commerce, Commerce
Grade: First Division
Completed a Bachelor of Commerce degree with First Division, covering accounting, finance, and business studies.
ICFAI University
Postgraduate Diploma in Management, Management
Completed a Postgraduate Diploma in Management covering advanced management concepts and practices.
Vishweshwarayya Institute
Postgraduate Diploma, Computer Applications
Completed a Postgraduate Diploma in Computer Applications focusing on practical computer application skills.
IUIndira Gandhi National Open University
Diploma in Management, Management
Completed a Diploma in Management covering foundational management subjects through distance education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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