Looking for a job

Rajeswari Tiwari

@rajeswaritiwari

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Dedicated team leader focused on customer satisfaction and strategic planning.

India

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What I'm looking for

I seek a role that challenges my leadership skills and offers opportunities for growth.

As a Team Leader with a strong commitment to earning client trust, I excel in delivering quality service and strategic planning. My experience spans across various roles, including my current position as a Revenue Operation Analyst at IRIS, where I manage complex queries from UK clients, ensuring satisfaction through timely solutions. I lead a high-performing team that consistently achieves targets, leveraging CRM systems like Salesforce and Oracle NetSuite to track and resolve customer issues effectively.

Previously, I served as an Accounts Executive at Airflow Equipments, where I managed vendor communications and payment processes, ensuring operational efficiency. My analytical skills were further honed at Victory Financials, where I prepared financial statements and maintained investment records. With an MBA in System Management from Madras University, I am equipped with the knowledge and skills to drive team success and foster a culture of excellence.

Experience

Work history, roles, and key accomplishments

Current

Revenue Operation Team Lead

Current

IRIS Software Groups

May 2023 - Present (2 years 9 months)

Customer support professional with strong RevOps foundation in SF&KPI analytics. Improved CSAT from 45% to 90%,cleared 4K+ backlog to under 100&cut response time to under 1 hour. Partner with stakeholders, resolve escalations, and enable teams to deliver proactive, value-driven customer experiences. RO lead used SF& BI tools to improve forecasting, pipeline visibility& sales productivity.

Salesforce Exchequer Customer Satisfaction Team Leadership Communication Problem Solving performance reporting Sales Operations Forecasting Pipeline Management Decks CSAT Quality Control Budgeting & Forecasting Dashboard And Reports

Accounts Executive

Airflow Equipments India Pvt Ltd

Feb 2022 - Apr 2023 (1 year 2 months)

Managed vendor communications and reconciliations, processed payments, and served as the main contact for vendor queries. Handled various financial transactions and prepared necessary documentation for payment processing.

Vendor Management Payment Processing Reconciliations Communication Operational Approval Dispute Resolution

Financial Analyst

Victory Financials Services Pvt Ltd

May 2021 - Jan 2022 (8 months)

Prepared financial statements, maintained investment records, and reconciled bank statements. Filed statutory reports and maintained registers, contributing to accurate financial management and compliance.

Financial Analysis Statutory Compliance Investment Management Reporting