Looking for a job

Ri Kaul

@rikaul

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I improve client operations, retention, and team performance through data-driven processes.

India

Message

What I'm looking for

I’m seeking a Team Leader role where I can coach teams, resolve customer escalations, improve SLA and turnaround-time performance, and build scalable processes that strengthen client retention and service delivery.

At MITSDE, I own end-to-end client and account operations, increasing collections by 28% through process optimization, strategic client engagement, and data-driven interventions.

Previously at Belvilla by OYO, I managed 1,000+ partner accounts across onboarding, performance, satisfaction, and retention. I redesigned workflows to reduce turnaround time from multiple days to under 24 hours and trained new team members through live-account shadowing and structured sessions.

I bring experience in customer escalations, operational reporting, cross-functional coordination, and team training. I’m now looking to bring my ownership, mentorship, and process-improvement experience to a Team Leader role.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive

Current

MITSDE

Oct 2025 - Present (11 months)

Owns end-to-end client and account operations, driving a 28% increase in collections through process optimization and strategic client engagement. Manages client relationships and health metrics to ensure retention across a high-value account portfolio.

Process Optimization Data Analysis Customer Relationship Management Account Management Workflow Automation Cross Functional Collaboration

Account Manager

Belvilla by OYO

Jan 2025 - Sep 2025 (8 months)

Served as primary relationship manager for a portfolio of 1,000+ partner accounts, owning onboarding, performance, satisfaction, and retention end-to-end. Redesigned operational workflows to cut turnaround time by 2-3x, improving partner satisfaction and service reliability.

Account Management Customer Retention Onboarding Process Redesign Escalation Resolution Cross Functional Collaboration Training Mentorship

Biochemistry Lecturer

Nursing College

Jan 2021 - Dec 2023 (2 years 11 months)

Mentored and trained students on a continuous basis, delivering instruction and hands-on guidance across course topics. Designed onboarding and training frameworks aligned to institutional KPIs and compliance requirements.

Training Mentorship Curriculum Design Performance Monitoring Workshop Facilitation

Administrative Assistant

Shri Ganesh Sr. Sec. School

Jan 2018 - Dec 2021 (3 years 11 months)

Served as primary communication interface for senior management and coordinated cross-departmental tasks for timely execution. Standardized office procedures to improve administrative efficiency.

Administrative Support Communication Skills Coordination Process Standardization