Rajesh Kumar

I’m a Customer Support Specialist with 2+ years of experience handling US-based customers via chat and backend operations. I’ve supported DoorDash (US process), Xfinity US customers, and verified documents for Uber UK operations while keeping quality and compliance front and center.

In my recent role at TaskUs, I handle 70–90 daily customer chats for DoorDash, resolving order issues, refunds, and payment concerns. I maintain 95%+ CSAT and meet strict SLA targets, while managing multiple chats simultaneously with high quality. I also document cases accurately to reduce repeat contacts.

Previously at eClerx, I provided chat support for Xfinity US customers, resolving billing disputes and account issues with a high first-contact resolution rate. I’m skilled in escalation handling and problem solving, and I’m comfortable with backend verification, compliance, and SLA & quality adherence. I use Zendesk/CRM tools along with Slack and Google Sheets to stay organized and accurate.

I take pride in strong communication skills and reliable performance in remote work environments. I’m available for immediate joining and flexible with US/UK shifts, bringing a secure, compliant work-from-home setup and a customer-first mindset to every interaction.