Open to opportunities

Rajat Sharma

@rajat_sharma

Message

Hospitality operations leader driving revenue, guest satisfaction, and high-performing teams.

India

Message

What I'm looking for

I’m looking for a hospitality or service-operations role where I can lead teams, own guest experience and revenue targets, and continuously improve processes through training, compliance, and data-driven execution.

I’m a hospitality and corporate-hospitality professional with 10+ years of progressive experience across luxury hotels and multi-site service operations. I bring a leadership mindset focused on operational excellence, front office performance, and measurable growth, backed by a Masters in Applied Management (Level 9).

As a Centre Business Manager in New Delhi, I oversee day-to-day operations across reception, housekeeping, security, IT, and facility services for a 200+ member co-working community. I own client relations for 80+ active clients, consistently maintain 85%+ seat occupancy through proactive upselling, and support regional sales teams—contributing to a 20% conversion of leads into operational sales.

Previously at The Langham in Auckland as Assistant Front Office Manager, I managed daily check-in and check-out for a 640-room property with 98%+ accuracy during peak periods. I improved upsell conversion by 22% through product/service knowledge, reduced outstanding balances by 18% with proactive billing management, and strengthened onboarding—reducing ramp-up time by 25% for 15+ new hires while cutting attrition by 30%.

Earlier roles sharpened my service and compliance discipline: at Mercure Queen Street I helped raise NPS from 3.7 to 4.1, improved guest satisfaction by 10%, reduced stockouts by 30%, and maintained zero compliance violations. Across night operations and reception work, I delivered 100% financial accuracy in end-of-day audits and implemented structured procedures for regulated environments, earning recognition such as the Highest Enroller award and selection for the Accor Emerging Leadership Program.

Experience

Work history, roles, and key accomplishments

Current

Centre Business Manager

Current

Corporatedge

Jul 2025 - Present (11 months)

Oversee day-to-day operations across reception, housekeeping, security, IT and facilities for a 200+ member co-working community, supporting 80+ active clients and conducting centre tours. Drive 85%+ seat occupancy through upselling meeting rooms and add-on services, reduced outstanding dues by 20%, and achieved 10% cost savings via vendor renegotiations.

Operations Management Client Relations Upselling Receivables Management Vendor Management Staff Training

Assistant Front Office Manager

The Langham

Oct 2022 - Dec 2024 (2 years 2 months)

Managed daily check-in and check-out operations for a 640-room luxury property with 98%+ accuracy during peak periods. Led a 25+ person reservations/front office team to improve upsell conversion by 22%, reduced outstanding accounts receivable by 18%, and delivered onboarding for 15+ new hires with a 25% faster ramp-up.

Reservations Management Guest Relations Upselling Accounts Receivable Team Leadership Training Development Performance Management

Duty Manager

Mercure Queen Street (Accor)

Jun 2021 - Sep 2022 (1 year 3 months)

Reviewed 100+ monthly customer feedback responses and implemented targeted improvements that raised NPS from 3.7 to 4.1. Improved guest satisfaction by 10%, reduced stockouts by 30%, ensured zero licensing violations, and handled 120+ guest interactions daily during peak periods.

Customer Feedback Analysis Service Improvement Inventory Management Front Desk Support Conflict Resolution

Night Manager / Receptionist

Rydges Auckland

Dec 2019 - Jun 2021 (1 year 6 months)

Managed payment reconciliation across restaurant, front office and conference rooms and implemented standardized MIQ procedures to improve efficiency and compliance. Reduced billing errors for quarantined clients by ~15%, resolved discrepancies promptly, and conducted security inspections with zero recorded security incidents.

Night Operations Management Payment Reconciliation MIQ Compliance Risk Management Audit Reporting

Night Auditor / Receptionist

Novotel Auckland Airport (Accor)

May 2018 - Dec 2019 (1 year 7 months)

Completed end-of-day audits with 100% financial accuracy and produced daily flash reports and ICQ packs to support data-driven decisions. Coordinated accommodation for 70+ displaced passengers during disrupted flights, resolved cash/payment discrepancies with zero unresolved incidents, and maintained guest satisfaction in sold-out scenarios.

Financial Reporting Inventory Management Reservation Blocks Incident Coordination Cash Handling Controls

Front Office Receptionist

Pullman Novotel New Delhi Aerocity (Accor)

Sep 2015 - Dec 2017 (2 years 3 months)

Handled check-in/check-out for 250+ guests daily, consistently maintaining guest satisfaction above 90% and ensuring accurate VIP folio/payment processing with zero error escalations. Improved room discrepancy resolution time by 20% through cross-department communication and supported onboarding for 6+ junior associates.

Guest Relations Front Office Support Onboarding Service standards Conflict Resolution