Rajani Avula
@rajaniavula
Customer support professional using CRM tools to resolve issues and strengthen client trust.
What I'm looking for
I work in a performance-driven customer support environment where I focus on resolving queries promptly, assisting customers effectively, and delivering a high-quality service experience that supports business growth.
In my current role, I contribute services in a customer support organization in the Webhosting domain by delivering effective service solutions, resolving technical queries efficiently, and ensuring a positive customer experience.
Previously, as a Relationship Manager at Fedserv Operations and Services, I built strong client relationships, drove customer satisfaction, and supported business development through trust and personalized service.
Earlier, in a banking environment, I handled customer identity verification for savings account openings and credit card issuance, ensuring compliance, accuracy, and customer trust while working with strong communication and organized execution.
Experience
Work history, roles, and key accomplishments
CRM Tools Associate Exec
Infinite Computer Solutions
Jan 2024 - Present (2 years 5 months)
Provided customer support in the web hosting domain by resolving technical queries and delivering effective service solutions to ensure a positive customer experience. Used CRM tools including Microsoft Dynamics 365 and SAP FICO to support issue handling and customer interactions.
Relationship Manager
Fedserv Operations and Services
Jan 2023 - Jan 2024 (1 year)
Handled customer identity verification for savings account openings and credit card issuance within a banking environment while ensuring compliance and accuracy. Built client relationships and supported onboarding through clear communication and a customer-first approach.
Education
Degrees, certifications, and relevant coursework
Dr. L.B. College
Bachelor of Commerce (Computers), Computers
Completed a Bachelor of Commerce (Computers) at Dr. L.B. College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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