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@dayanaraj
Banking professional specializing in relationship management and credit analysis.
IndiaI am a banking professional with over six years of experience in relationship management, financial analysis and customer service, focused on delivering measurable results for high-net-worth clients.
At IDFC First Bank I managed a portfolio of 1,000+ HNW clients with a book size of ₹70 crore, maintaining relationships, identifying business opportunities and advising on financial products and investments.
Previously I supported CASA and credit-card clients at Standard Chartered GBS and handled international client queries at CSS Corp and Sutherland Global Services, resolving escalations, documenting issues and maintaining operational reports.
I bring strong skills in credit analysis, client acquisition, lead generation, MS Office reporting and team coordination, and I am eager to apply my service-oriented approach to grow client relationships and business revenue.
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Work history, roles, and key accomplishments
IDFC First Bank Limited
Nov 2023 - May 2024 (6 months)
Managed a portfolio of 1,000+ high-net-worth clients with a book size of ₹70 Crore, maintained client relationships, identified new business opportunities, and applied product knowledge to increase bank business.
Standard Chartered GBS
Nov 2016 - Nov 2019 (3 years)
Provided voice and email support to CASA and credit card clients, documented product issues, maintained Excel reports, handled complaints, and executed cross-selling of loans and investment products.
CSS Corp
Oct 2014 - Jul 2016 (1 year 9 months)
Managed international client logistics queries via voice and email, provided accurate postal service information, created shipping labels, and ensured client satisfaction through timely resolution.
Sutherland Global Service
Nov 2012 - Jan 2016 (3 years 2 months)
Managed international Amazon UK chat and email support, handled data validation and maintenance, resolved escalations, and collaborated with teams to improve service delivery.
Degrees, certifications, and relevant coursework
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) at Womens Christian College, Chennai, graduating in May 2012.
Higher Secondary Certificate, Higher Secondary
Completed Higher Secondary education (Class 12) at Avichi Higher Secondary School in March 2009.
Secondary School Leaving Certificate, Secondary Education
Completed SSLC (Class 10) at Jaigopal Garodia Higher Secondary School in April 2007.
IndiaYou can contact Dayana and 90k+ other talented remote workers on Himalayas.
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