RFMB2010 User

Led delivery coordination for multiple SaaS initiatives by translating requirements into execution plans and tracking dependencies through to delivery reporting. Reduced manual coordination through lightweight workflow automation using n8n, webhooks, and integrations.

Owned a backlog of client requirements and aligned account stakeholders on development goals while managing scope, schedule, communication, and budget when needed. Managed sprint planning and tracking (burndown, velocity, capacity, and release planning), facilitated ceremonies, and supported vendor and cross-functional dependency management.

Led development and enhancement of clinical workflow software, incorporating AI features to streamline operations. Defined and executed a product roadmap and built API-driven features to automate data extraction and integration from uploaded documents.

Managed the Deduction at Source (DAS) portfolio, the company’s largest revenue driver, and led product development for Instant Loans from ideation and journey design to first successful launch. Coordinated SAFe Scrum responsibilities and collaborated with stakeholders across 12 African countries to improve lending processes, customer satisfaction, and portfolio profitability.

Shaped the product roadmap by partnering with UX/UI, Customer Success, Onboarding, Sales, and development teams to ideate and deliver new platform features. Supported key accounts, translated business needs into product flows, led release planning, and managed usability research and support tickets for assigned features.

Managed scope, schedule, communication, and budget while coordinating vendor and cross-functional dependencies to deliver product initiatives. Facilitated sprint planning and tracking (story progression, burndown, velocity, capacity, and releases) and supported recruitment by interviewing, hiring, and onboarding.

Planned and delivered projects by estimating, sizing, and coordinating internal resources and client commitments to complete work on-time, within scope, and within budget. Coached teams on Agile methodology and Scrum practices, facilitated Scrum meetings, and applied Lean principles to eliminate process waste.

Planned and monitored multi-faceted projects by providing technical insights, identifying risks, and producing findings for client presentations. Acted as a Scrum Master and Agile Coach, including SQL work (queries and stored procedures) and supporting agile onboarding for continuous improvement.

Managed client relationships and led end-to-end software project delivery, including scoping, requirements gathering, timelines, rollout activities, and operational documentation. Developed and maintained .NET solutions and played a key role in ERP module integration, GIS-enabled property portal development, and Android-compatible vehicle tracking systems.

Designed and developed CRM/MRM solutions based on user requirements and built reports using MS SQL Server Reporting Services. Deployed reports to the reporting server and delivered an Outlook component integrated with the application while providing live client support.

Developed modules for MTBC MIS, including finance-based functionality such as SDF and the SDF Accuracy Calculator. Designed reports using Seagate Crystal Reports and supported operational IT issues for the MIS environment.

Completed an MBA with majors including project management, managing change, financial management, and strategic/marketing management.

Grade: Gold Medalist

Earned an MCS with majors including artificial intelligence using LISP, programming languages, relational databases, and operating systems. Graduated as a gold medalist.

Completed a BSc with majors in Double Mathematics and Physics.

Completed Intermediate (HSSC) from the Rawalpindi Board of Intermediate & Secondary Education.

Completed Matriculation (SSC) from the Rawalpindi Board of Intermediate & Secondary Education.