A Men

• Managing project budget, plan, sprint management, backlog grooming and bug management, resulting in a 30% decrease in bug resolution time.
• Implementing Agile software development approach and overseeing project inception to closure, increasing development velocity by 20%.
• Maintaining relationships with stakeholders, especially with the customers, to ensure high-quality project development an

- Overseeing end to end Planning, Scoping, Budgeting, Requirements Gathering, Research & Development, Testing and Delivery of Software Projects
- Managing distributed teams like Design, Strategy, DevOps, Frontend Dev, Backend Dev and QA in the remote first environment.
- Gathering and documenting client requirements
- Acting as internal Product Owner and grooming user stories and product backlog

• Increased company revenue by 12% through cross-selling and up-selling, increasing key renewals and identifying expansion opportunities.
• Setup Scrum and Kanban development methodologies for 10+ clients' portfolio.
• Took part in technical sales and designed & implemented client on-boarding process.
• Delivered Product Specification documents and worked with Engineering teams to
translate them i

Drive client success outcomes, increasing revenue by 12% through cross-selling and up-selling and identifying expansion opportunities. Set up Scrum and Kanban for a 10+ client portfolio, support onboarding and technical sales, and help clients through visual QA and crisis/pre-launch preparations.

• Owning end to end Project Life Cycle of Afiniti Solution deployments including Planning, Discovery, Design, Deployment, Testing, UAT and finally production go-live
• Successfully implemented Scrum and Waterfall methodologies for different projects
• Leading Data Acquisition and Telephony Environment Scoping
• Leading distributed teams of Infrastructure, Database, AI, Development, DevOps, Prod

My role had following key responsibilities:
• Work with Data Teams to understand and normalise customer data.
• Understanding and learning about contact centre environment and technologies and making sure internal technological planning is aligned with the client’s long- term plans.
• Central contact person between clients, vendors, major stakeholders and scrum master for Afiniti teams (on and off

• Tier-1 support for Afiniti's clients including fortune 500 companies like Vodafone, T-Mobile, AT&T, Liberty Mutual and American Express
• Grew as a team lead, shift supervisor and trained 30+ new joiners.

• Responsible for investigation, Root-Cause Analysis and recommending preventive measures to technical and business teams for my clients.
• Log analysis to troubleshoot issues, data extraction

FutureNow is a provider of technology solutions and services in the USA, Canada, Europe, GCC and in South Asia, catering to the business needs of organizations across a wide array of industry sectors including retail, telecom, education, health and insurance. Where I,
• Worked with a team for the development and maintenance of software for the HIIG (Houston International Insurance Group).
• Work

I co-founded this small scale copper wire drawing industry which developed a great reputation for quality in the market of cable manufacturing industry in a very short period of two years. Here I worked as Operations and Management Head to supervise production, marketing, client relations, workforce management and sales.