RSRahul Singh
@rahulsingh19
Trust & Safety leader with 7+ years optimizing compliance, quality, and operations.
IndiaWhat I'm looking for
I am a detail-oriented Trust & Safety and operations professional with over seven years of experience across Trust & Safety, back-office operations, data management, and customer support.
I lead teams to manage high-risk content, develop SOPs and escalation paths, and collaborate with policy, quality, and investigation stakeholders to ensure platform safety and regulatory compliance.
Previously I managed data capture and documentation with 99% accuracy, improved customer satisfaction through timely resolutions, and supported cross-functional projects to meet targets.
I am committed to operational excellence, continuous learning, maintaining data privacy standards, and delivering measurable improvements in quality and compliance.
Experience
Work history, roles, and key accomplishments
Team Lead – Trust & Safety
RiseOTB
May 2024 - Present (1 year 7 months)
Lead trust & safety operations, developing SOPs and escalation paths while monitoring high-risk content and presenting analytical insights to senior management to maintain platform compliance.
Back Office Executive
Netlink Software Pvt. Ltd.
Apr 2020 - Apr 2024 (4 years)
Managed data capture, documentation, and forecasting with 99% data entry accuracy, handled customer queries and payments, and collaborated across teams to meet operational targets.
Sales Associate
Shree Shivam Attires Pvt. Ltd.
Apr 2018 - Apr 2020 (2 years)
Delivered customer service and completed sales transactions, assisted with product selection and promotions, and handled returns and billing while ensuring compliance with store policies.
Shop Assistant
Paper Traders
Oct 2015 - Apr 2018 (2 years 6 months)
Supported daily shop operations including cash handling and banking, managed inventory and orders, and built customer relationships that contributed to sales growth.
Education
Degrees, certifications, and relevant coursework
The Bhopal School of Social Sciences
Bachelor of Commerce, Commerce (Computers)
Completed B.Com (Computers) at The Bhopal School of Social Sciences.
Model Higher Secondary School
Higher Secondary Certificate, Commerce with Computer Science
Completed 12th grade in Commerce with Computer Science under the Madhya Pradesh Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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