Open to opportunities

Abdul Raheman

@abdulraheman1

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Trust and Safety Specialist focused on policy enforcement, fraud detection, and audit-quality operations.

India

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What I'm looking for

I’m looking for a trust & safety or policy enforcement role where I can apply risk assessment, fraud detection, and audit-quality decisioning—improving SLA/QA metrics while collaborating on escalations, documentation, and process improvements.

I’m a Trust and Safety Specialist with 2+ years of experience in policy enforcement, risk assessment, and compliance-driven operations. I focus on making consistent moderation decisions while maintaining strong audit and performance standards.

In my recent senior consulting work for Walmart through 24x7 Intouch, I maintained audit quality above 90% and SLA compliance above 95% while resolving high-risk cases. I reviewed policy violations, fraud detection, account abuse, and platform security risks, and I performed risk assessments on flagged accounts and suspicious activity.

Previously, as a Customer Support Advisor in a healthcare process at Concentrix, I managed high-volume interactions and delivered strong CSAT and FCR results. I also reduced repeat escalations by 20% through proactive ownership, accurate CRM documentation, and effective follow-up—earning a Rockstar Award for outstanding performance.

Experience

Work history, roles, and key accomplishments

Senior Consultant - 24x7 Intouch

24x7 Intouch

Nov 2025 - Jun 2026 (7 months)

Reviewed trust & safety cases involving policy violations, fraud detection, and account abuse, applying enforcement policies and internal guidelines to deliver consistent decisions. Maintained audit quality above 90% and achieved SLA compliance above 95% by prioritizing and resolving high-risk investigations.

Policy Enforcement Risk Assessment Fraud Detection Case Review Escalation Handling Incident Classification SLA Management Audit & Compliance KPI Management Salesforce Zendesk Freshdesk Excel Pivot Tables Google Sheets Documentation Root Cause Analysis

Customer Support Advisor

Concentrix

Jul 2024 - Nov 2025 (1 year 4 months)

Managed high-volume customer interactions while meeting productivity and quality KPIs and maintaining strong CSAT and FCR performance through accurate issue resolution. Reduced repeat escalations by 20% through proactive follow-up and maintained accurate CRM documentation.

Customer Support CSAT FCR KPI Management Escalation Handling Salesforce Zendesk Freshdesk Excel Pivot Tables Google Sheets

Apprentice

HGML Hospital

Jul 2022 - Jul 2023 (1 year)

Supported hospital administration by providing patient assistance and handling documentation and record management. Coordinated with departments to streamline workflows and improve service delivery.

Record Management Patient Assistance Workflow Coordination