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Twinkle Sharma

@twinklesharma1

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L&D leader and assistant training manager specializing in English communication and corporate readiness.

India

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What I'm looking for

I’m looking to lead high-impact learning programs end-to-end, partner with cross-functional stakeholders, and use TNA plus data-driven QA to upskill teams in English and soft skills with measurable KPI success.

I’m a results-driven Learning and Development professional with extensive experience as an Assistant Training Manager and Senior Learning Experience Leader. I design, deploy, and facilitate English communication, corporate readiness, and personality development programs that directly support business KPIs.

Across my roles at TaskUs, I’ve executed Training Needs Analysis (TNA) and detailed skill gap assessments to define scopes and structure scalable delivery management frameworks. I upskilled 500+ employees in professional presentation, behavioral competencies, and communication performance.

I’m especially proud of my measurable outcomes: 90%+ training quality/SLA scores and a 98% milestone success rate. I use data-driven dashboards, agile feedback mechanisms, and strong stakeholder management to continuously improve training effectiveness and compliance alignment.

Earlier in my career, I strengthened my operational and coaching foundation through onboarding and corporate readiness delivery, plus Social Media Content Moderator / AI Trainer work. I bring expertise in change management, instructional design, and e-learning development layouts to help teams perform in highly competitive corporate environments.

Experience

Work history, roles, and key accomplishments

Assistant Training Manager

TaskUs

Feb 2025 - Nov 2025 (9 months)

Spearheaded end-to-end program lifecycles for English communication training and soft skills development aligned to corporate KPIs. Conducted training needs analyses and upskilled 500+ employees, achieving 90%+ training quality/SLA scores.

English Communication Soft Skills Interview Preparation Stakeholder Management Quality Assurance KPI Management SLA

Learning Experience Leader

TaskUs

Nov 2022 - Feb 2025 (2 years 3 months)

Executed onboarding and corporate readiness training projects for cross-functional cohorts to meet client communication standards. Facilitated personality development, interview preparation, and group discussion simulations while managing training assets and SOPs.

Onboarding Programs Interview Preparation Training Asset Planning SOP Management

Content Moderator & AI Trainer

TaskUs

Aug 2021 - Nov 2022 (1 year 3 months)

Managed high-volume content operations and linguistic quality workflows while ensuring compliance with client SLAs and quality standards. Documented peer feedback on process bottlenecks and adapted to changing project scopes and policy training modules.

Content Moderation AI Training SLA Quality Assurance Process Bottleneck Reporting Change Management

Application Support Executive

Teleperformance

Apr 2020 - Jul 2021 (1 year 3 months)

Supervised system communication workflows and corporate service delivery to meet quality thresholds and client SLA parameters. Analyzed feedback and defects, collaborated with technical project teams on training updates, and maintained technical documentation in CRM platforms.

Application Support SLA Technical Documentation CRM Platforms

Business Development Executive

Transcripto Business Services

Feb 2020 - Apr 2020 (2 months)

Directed client-facing pipeline lifecycles from discovery through contract closures, ensuring professional communication standards. Produced business proposals and milestone presentations tailored to corporate client needs.

Client Facing Proposal Writing