RAHUL ROY
@rahulroy7
IT Support & Application Support professional at Tata Consultancy Services supporting banking software and training 500+ users across West Bengal.
IndiaWhat I'm looking for
At Tata Consultancy Services, I deliver functional training on TCS Banking Software to cooperative bank employees and support them after implementation.
I resolve operational software issues, assist bank staff with day-to-day use, and coordinate with the technical team when system-related issues need escalation.
I’ve trained and supported 500+ users across West Bengal. I’m seeking an opportunity in IT Support or Technical Support.
Experience
Work history, roles, and key accomplishments
Software Trainer / Application Support Executive
Aug 2017 - Present (9 years 2 months)
Delivered functional training on TCS Banking Software to cooperative bank employees and provided post-implementation user support. Coordinated with technical teams to escalate issues and collected user feedback to report functional gaps.
Education
Degrees, certifications, and relevant coursework
West Bengal University of Technology
Bachelor of Business Administration (Hons.), Business Administration
Bachelor of Business Administration (Honours) from West Bengal University of Technology, completed in 2015.
West Bengal Council of Higher Secondary Education
Higher Secondary
Higher Secondary education from West Bengal Council of Higher Secondary Education, completed in 2012.
West Bengal Board of Secondary Education
Madhyamik
Madhyamik (Secondary) education from West Bengal Board of Secondary Education, completed in 2010.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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