@manaswinireddy
Application support professional at Genpact handling payment platform queries and resolving customer transaction concerns.
IndiaAt Tata Consultancy Services, I supported corporate applications for Ahold Delhaize, assisting users with access and operational tasks across business applications. I also helped users with Zycus and Coupa and resolved tickets and technical issues.
At Genpact, I handle a payment platform support process and assist customers with payment-related issues through chat and email. I also support transaction queries and work to resolve concerns in a timely way.
Work history, roles, and key accomplishments
Handling repudiates process for payment platform support, providing chat and email support to customers regarding payment-related issues. Assisting users with transaction queries and resolving concerns efficiently while maintaining high customer satisfaction.
Served as an Application Service Integrator for Ahold Delhaize, providing user access and operational support for corporate applications. Resolved technical issues and enhanced client satisfaction through prompt problem-solving and first-rate service.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Computer Science and Engineering
Grade: 7.46 CGPA
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 7.46.
Higher Secondary, MPC
Grade: 91.4%
Completed the MPC stream with a GPA of 91.4%.
Secondary School Certificate, General
Grade: 7.7 CGPA
Completed Class Xth with a CGPA of 7.7.
Software and tools used professionally
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