Rahul Pathak
@rahulpathak1
Multidisciplinary professional skilled in QA testing and UI/UX design.
What I'm looking for
I am a multidisciplinary professional with over 5 years of experience in QA testing, data annotation, chatbot validation, support operations, and UI/UX design. My expertise lies in integrating AI tools and automation to enhance business efficiency. I am proficient in web design principles, responsive UI layouts, and user-centered design thinking, which allows me to manage client expectations effectively and deliver high-quality digital experiences.
As a result-driven operations manager with 3 years of experience, I have overseen daily business operations, streamlined processes, and improved efficiency. My skills in team leadership, project management, and resource allocation have been instrumental in achieving operational goals. I have successfully collaborated with cross-functional teams to ensure the quality of annotated datasets and have developed comprehensive testing plans to meet software quality standards.
Experience
Work history, roles, and key accomplishments
Quality Assurance & Chatbot Testing
Nagarro
Dec 2020 - Present (4 years 7 months)
Developed and executed plans to ensure software products met required quality standards, conducting chatbot validation and manual testing across platforms. Created and executed test cases for web and mobile applications, documenting bugs and collaborating with development teams for resolution.
UI/UX & Web Design Projects
Nagarro
Dec 2020 - Present (4 years 7 months)
Applied UX principles to ensure clean layout, mobile responsiveness, and accessibility, integrating forms and animations for enhanced interactivity. Designed a landing page prototype using Figma, emphasizing clear value proposition, user flow, and responsive layout.
Staff Consultant Data Annotation Specialist
Nagarro
Dec 2020 - Present (4 years 7 months)
Annotated and labelled large datasets for machine learning and AI model training, ensuring accurate and consistent labelling to improve model performance. Collaborated with cross-functional teams to review project requirements and create data guidelines for annotation.
Operations Manager
Shiva Travel
Dec 2016 - Feb 2019 (2 years 2 months)
Oversaw travel operations and client account handling, managing itinerary building, stakeholder meetings, and vendor coordination. Improved turnaround time for client solutions and streamlined backend workflows, including customer services for bookings and packages.
Associate, Operations
Nagarro
Jun 2019 - Nov 2019 (5 months)
Delivered Level-1 support using internal AI platforms and built knowledge hubs for faster onboarding and support ticket management. Worked on TRUE VALUE and VIN number projects, utilizing customized AI tools for image annotation to identify car defects.
Education
Degrees, certifications, and relevant coursework
RKDF University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) degree. This program provided a foundation in business principles and management practices.
DAV Centenary Public School
Higher Education (12th Standard), General Studies
Completed higher education, equivalent to the 12th standard. This involved studying a broad curriculum to prepare for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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