SHIVALINGAPPA KANCHANALE

Performed large-scale product data validation and quality review, including metadata and catalog accuracy checks. Identified anomalies and missing information and escalated complex cases for resolution.

Conducted quality review and validation of AI-generated annotations against client labeling guidelines. Audited for classification and labeling errors, reviewed edge cases, and supported AI model training by validating training datasets.

Supported operational reporting and project coordination, including generating performance reports and management dashboards. Coordinated with stakeholders for process compliance, validated operational data, and contributed to workflow optimization.

Managed operational monitoring across 110 educational institutions and coordinated with government stakeholders, administrators, and field teams. Conducted data validation and quality assurance reviews and produced executive summaries and stakeholder presentations.

Delivered training programs for educators and stakeholders and supported adoption of digital reporting and monitoring systems. Resolved reporting-related user issues, created support documentation and training materials, and improved compliance through targeted coaching.

Managed 10–15+ operational requests daily while maintaining SLA compliance and coordinated issue resolution between technical teams and end users. Performed data validation, generated performance/issue reports, and developed SOPs and operational documentation.

Processed and validated high volumes of administrative and operational data while ensuring compliance with documentation and data management standards. Maintained accurate system records and supported users with system access guidance and issue resolution.

Managed IT service desk operations including ticket resolution and monitoring SLA compliance and service performance metrics. Prepared operational reports and management updates and created knowledge base articles and support documentation.

Supported 400+ client locations across multiple service environments by managing high-volume service requests and incident resolution. Monitored service KPIs through operational reporting, coordinated with cross-functional teams, and contributed to process optimization.