Prajwal Anand

I am a results-driven customer support and operations professional with 5+ years of experience in voice and chat support, customer success, complaint resolution, and data quality management. I consistently delivered high CSAT scores (85%+) while maintaining strict accuracy standards (95%+ CRM/data accuracy).

My technical background includes CRM and ticketing platforms, data annotation for AI/ML (images, video, LiDAR), and digital banking operations with full RBI compliance. At rProcess I processed 50,000+ datasets with 98% annotation accuracy and reduced dataset inconsistencies by 15% through quality checks and cross-validation.

I blend strong communication and multilingual skills (English, Hindi, Kannada) with hands-on operations leadership, training experience, and process optimization — seeking roles in customer success, operations, or quality assurance where I can improve customer outcomes and data integrity.