Looking for a job

Rahul Karveti

@rahulkarveti

Message

I resolve guest and customer escalations while leading front-office operations across hospitality and telecom.

India

Message

What I'm looking for

I'm looking to apply my guest relations, customer service, front-office leadership, complaint resolution, CRM, and reporting skills in a professional role with opportunities to deliver consistent service and continue building my capabilities.

I've resolved guest and customer escalations across Orient Group of Hotels & Resorts, OYO Rooms, and Airtel Call Center, delivering consistent service in high-volume hospitality and telecom environments.

At Orient Group, I held concurrent front office leadership roles at Orient Woods Resort in Pench and the Nagpur property. I supervised and trained front-desk staff, handled complaints, and maintained guest records and daily reports through CRM and property management systems.

Previously at OYO Rooms and Airtel, I managed guest and customer queries, tracked feedback and service requests, and maintained accurate call logs and documentation.

I've recently focused on professional upskilling through advanced Microsoft Excel and Power BI certifications, bringing strong reporting, documentation, and customer-service capabilities to my next role.

Experience

Work history, roles, and key accomplishments

Front Office Manager & Executive

Orient Group of Hotels & Resorts

May 2020 - Jun 2023 (3 years 1 month)

Held concurrent front office leadership roles across two group properties, resolving guest complaints and service escalations while supervising and training front desk staff. Maintained accurate daily reports and guest records using CRM and property management systems.

CRM Property Management Systems Guest Relations Complaint Resolution Team Supervision Corporate Trainer Documentation Excel

Guest Relations Executive

OYO Rooms

Jun 2019 - Aug 2020 (1 year 2 months)

Managed guest queries and complaint resolution for a high-volume budget hotel portfolio, logging and tracking feedback to support consistent response times and positive reviews.

Guest Relations Complaint Resolution Customer Service Documentation CRM

Customer Support Executive

Airtel

Feb 2017 - Mar 2018 (1 year 1 month)

Handled inbound customer queries and complaint resolution for telecom customers via phone, maintaining accurate call logs and documentation to support service tracking and reporting.

Customer Service Complaint Resolution Phone Support Documentation Call Logging