At Taj Palace Lucknow, I contributed to the hotel's launch and supervise front office operations during guest service shifts. I investigate and resolve guest complaints, and provide training on company policies and procedures.
At Taj Cidade De Goa, Horizon, I coordinated front desk operations, including check-ins, room allocations, and high-profile guest requirements. I also handled operational escalations and worked with other departments to support smooth service delivery.
My training at Taj Fort Aguada Resort and Spa included exposure to front office operations and luxury service processes. I implemented standard operating procedures and collaborated across departments to improve guest service delivery.
