Rahma Raphael
@rahmaraphael
Experienced Office Administrator driving operational efficiency and support.
What I'm looking for
I am an experienced Office Administrator with over eight years supporting recruiting agencies, law firms, healthcare, and real estate organizations. I bring strong organization, communication, and multitasking skills to deliver accurate, timely administrative support.
In my most recent role as Executive Assistant at Pam Golding Properties, I managed calendars, travel, client communication, market research, and prepared reports that improved productivity and client engagement. I also led and motivated a team of 14 sales and rental agents, contributing to a 60% increase in listings in the first quarter.
Previously I supported clinical operations at Gulf Heath Care Ltd by managing patient scheduling, records, billing, and coordination with medical staff and insurers, ensuring confidentiality and compliant processes. I also served as a Legal Secretary, preparing and filing legal documents and maintaining organized case files.
I hold diplomas and certificates in business management, human resources, maritime studies (STCW and marine basic firefighting), and ICT, and I am proficient with Microsoft Office, Google Workspace, CRM systems, accounting software, and project management tools. I am motivated to grow professionally within a dynamic organization where I can contribute operational excellence.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Pam Golding Properties
Jan 2024 - Present (1 year 9 months)
Provided comprehensive administrative and coordination support to a real estate sales manager, managed calendars and travel, coordinated transactions, conducted market research, and developed marketing materials; motivated a 14-person sales team and drove a 60% increase in stock listings within one quarter.
Administrative Assistant
Gulf Heath Care Ltd
Jan 2019 - Dec 2023 (4 years 11 months)
Managed patient scheduling and check-ins, maintained accurate medical records, coordinated communication between patients, staff, and insurers, and supported billing and daily clinic operations to ensure compliant healthcare delivery.
Legal Secretary
Said H Mgupu Advocates
Jan 2018 - Dec 2019 (1 year 11 months)
Provided administrative support to lawyers by managing schedules, organizing meetings, preparing and filing legal documents and case files, and liaising with clients and external parties to maintain compliant and efficient legal operations.
Education
Degrees, certifications, and relevant coursework
Bandari Maritime Academy of Maritime Studies
Diploma, Maritime Studies
2023 - 2023
Completed Diploma and STCW certification along with a Certificate in Marine Basic Fire Fighting in 2023.
Rifkins College of Professional Studies
Diploma, Business Management & Administration
2022 - 2022
Completed a Diploma in Business Management & Administration in 2022.
Embu College of Professional Studies
Diploma, Human Resources & Management
2017 - 2017
Completed a Diploma and KNEC Module 1 and 2 certificates in Human Resources & Management in 2017.
ITAACK
Certificate, Information and Communications Technology
2015 - 2015
Completed a Certificate in Information and Communications Technology in 2015.
Lamu Girls Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2014 - 2014
Awarded the Kenya Certificate of Secondary Education (KCSE) in 2014.
Mkomani Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
2010 - 2010
Completed primary education and was awarded the Kenya Certificate of Primary Education (KCPE) in 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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