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Rahila Mongal

@rahilamongal

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Retail Store Manager at Apparel Group who managed store operations and multicultural teams across Kuwait and the UAE.

India

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What I'm looking for

I'm seeking Store Manager, Assistant Store Manager, Retail Operations, Customer Experience or higher-level retail management opportunities in India or GCC countries.

At Apparel Group, I managed day-to-day store operations, customer experience and team performance in Kuwait. I supervised multicultural teams of up to 12 employees, supporting their training, task allocation and KPI follow-up.

As an Assistant Store Manager at Apparel Group in the UAE, I supported daily retail operations and customer service, including e-commerce and order enquiries. I currently handle voice-based customer service and soft-collection interactions for the US Comcast Xfinity process at Firstsource Solutions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Firstsource Solutions

Apr 2026 - Present (6 months)

Handles customer service and soft-collection interactions for the US Comcast Xfinity process through voice-based support, managing queries, account concerns, and payment issues while maintaining professional communication.

Customer Service Soft Collection Voice support CRM Documentation Problem Solving Empathy Objection Handling

Store Manager, Customer Relations

Apparel Group

Oct 2017 - Nov 2024 (7 years 1 month)

Managed day-to-day store operations, customer experience, and team performance in a fast-paced international retail environment, leading multicultural teams of up to 12 employees and coordinating inventory and e-commerce support.

Store Operations Team Leadership Customer Service Complaint Resolution Inventory Coordination E commerce Support KPI Monitoring Visual Merchandising POS systems CRM

Assistant Store Manager, Customer Service

Apparel Group

Mar 2012 - Aug 2017 (5 years 5 months)

Supported store management in daily retail operations, customer service, sales-floor execution, and team coordination, handling customer enquiries and e-commerce order-related issues while assisting with staff training and KPI achievement.