sarfraz shappu

I’m a Store Manager with 4.2+ years of experience leading high-volume retail operations for WOQOD in Qatar, with a proven track record of managing large financial portfolios and cross-functional teams. I focus on strict compliance, operational readiness, and consistently improving store performance.

At WOQOD, I directed daily retail operations generating QR 12.4 million in monthly sales, maintained ultra-low annual shrinkage of QR 1,500, and delivered accurate daily sales and reconciliation reporting. I also optimized workflows by leveraging Oracle R12, overseeing transactional data migration for real-time reporting accuracy while managing end-to-end supply chain activities like POs, supplier coordination, and store-to-store stock transfers.

Earlier, as a Customer Care Executive & Cashier, I built strong fundamentals in billing efficiency, cash handling accuracy, and customer satisfaction—resolving complaints, processing refunds/exchanges/credit notes, and managing home delivery and omnichannel issues. Recognized as Best Employee of the Year, I bring the same reliability to team leadership, audit readiness, asset management, and safety-focused operations.