ragunath sarangapani
@ragunathsarangapani
I’m a Subject Matter Expert in Customer Support focused on fast, world-class resolutions.
IndiaWhat I'm looking for
I’m a Subject Matter Expert - Customer Support with a strong drive for continuous learning, new skills, and delivering better values. Across US and Canadian customer support work, I’ve handled inbound and outbound communication while guiding customers through complex questions and applications.
I’m known for resolving customer issues using the computer system, researching misapplied payments, and pushing for one-call resolution. I also track and alert supervisors to trends in customer calls, complete ongoing training on product and policy changes, and consistently aim to deliver world class customer service and customer satisfaction.
My background also includes call-based sales and verification work, from selling immigration applications and AOL internet connections to researching doctor specialty and demographics for client tasks. In addition, I’ve trained new associates to help them reach performance goals through effective communication and support.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert (Customer Support)
Pathfinder Business Analysis
Jan 2022 - Present (4 years 2 months)
Served as a Subject Matter Expert for customer support, providing guidance and support for resolving customer inquiries.
Sr. Customer Support Executive
Parki Intelli Solutions
Jan 2019 - Dec 2021 (2 years 11 months)
Worked as a Senior Customer Support Executive handling customer support responsibilities and helping resolve customer issues.
Sr. Customer Support Executive
Inziki Technologies
Nov 2016 - Dec 2018 (2 years 1 month)
Provided senior-level customer support, supporting the resolution of customer queries and maintaining customer satisfaction.
Sr. Sales Associate
DCIS India Limited
Nov 2010 - Dec 2014 (4 years 1 month)
Sold immigration applications by making outbound calls to US and Canadian immigrants and handled inbound questions about green cards, citizenship, and family-based green cards.
Sr. Associate
1FB Support Services
Sep 2009 - Jan 2010 (4 months)
Resolved customer issues using computer systems, researched misapplied payments, and followed up on inquiries to drive timely resolution.
Sr. Associate
Cambridge Solutions Ltd
Sep 2008 - Jun 2009 (9 months)
Called doctors and hospitals in the US to verify specialty and demographics and completed assigned tasks for clients.
Serviced client calls and achieved client SLAs within time-bound periods, while handling outbound sales of AOL internet connections.
Sr. Associate
Hero Ites
May 2003 - Aug 2004 (1 year 3 months)
Handled outbound calls to sell Capital One credit cards to sub-prime customers and met daily sales targets (SPH).
Sales Executive
Sun Tech Engg Company
Feb 2001 - Mar 2003 (2 years 1 month)
Marketed sun shades and canopies to corporate clients and supported team success by training new recruits and serving as a primary point of contact.
Education
Degrees, certifications, and relevant coursework
Bharathiar University
Bachelor of Defense & Strategic Studies, Defense & Strategic Studies
1996 - 1999
Earned a Bachelor of Defense & Strategic Studies from Bharathiar University (1996–1999).
First Computers
Postgraduate Diploma in Computer Applications (PGDCA), Computer Applications
Completed PGDCA (Postgraduate Diploma in Computer Applications) at First Computers.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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