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@raghadsalahat
Customer-focused customer service advisor skilled in support, mentoring, and quality assurance.
I am a dedicated customer service advisor with hands-on experience handling high volumes of inbound and outbound calls, chats, and emails while consistently meeting KPIs and maintaining strong customer satisfaction ratings.
I mentor new employees through shadowing sessions, share product knowledge, and help colleagues achieve performance metrics; I proactively follow up with customers and escalate complex issues to the appropriate departments.
With strengths in quality assurance, time management, Zendesk, MS Office, and attention to detail, I bring a positive attitude, strong work ethic, and problem-solving focus to every support role.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Concentrix
Sep 2023 - Present (2 years 2 months)
Handled high-volume inbound/outbound calls, chats and emails, consistently meeting KPIs for handling time and customer satisfaction while mentoring new hires and escalating complex issues to maintain service quality.
Degrees, certifications, and relevant coursework
Bachelor's Degree, English Language and Its Literature
2019 - 2023
Completed a Bachelor's Degree in English Language and Its Literature from 2019 to 2023.
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