Raghad Salahat

I am a dedicated customer service advisor with hands-on experience handling high volumes of inbound and outbound calls, chats, and emails while consistently meeting KPIs and maintaining strong customer satisfaction ratings.

I mentor new employees through shadowing sessions, share product knowledge, and help colleagues achieve performance metrics; I proactively follow up with customers and escalate complex issues to the appropriate departments.

With strengths in quality assurance, time management, Zendesk, MS Office, and attention to detail, I bring a positive attitude, strong work ethic, and problem-solving focus to every support role.