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Rafi Rahmaulla

@rafirahmaulla

Experienced team leader skilled in Python, Django, Excel and operational management.

India
Message

What I'm looking for

I seek a leadership role where I can apply technical skills and operational experience to improve team performance, CSAT and process efficiency.

I am an experienced team leader and resource manager with a background in customer service operations, process improvement and technical certifications in Python and Django.

Over the past decade I have held roles at Tata Consultancy Services and Sutherland Global Services, progressing from consultant and senior associate to resource manager and team lead managing day-to-day operations and delivery.

I drive performance through coaching, data-driven analysis, quality assurance and strong stakeholder collaboration, and I hold Six Sigma Yellow Belt certification with recognized client appreciations for quality and issue resolution.

I am pragmatic, adaptable and focused on continuous learning, combining technical skills (Python, Django, Excel) with proven leadership in resource planning, escalation handling and improving CSAT.

Experience

Work history, roles, and key accomplishments

SS

Consultant

Sutherland Global Services

May 2013 - Jan 2014 (8 months)

Handled US mortgage closure processes, ensured 100% productivity and quality, managed critical issues and verified task completion within TAT.

Education

Degrees, certifications, and relevant coursework

TC

The New College, Chennai

Bachelor of Commerce, Commerce

2001 - 2004

Completed Bachelor of Commerce at The New College affiliated with Madras University from 2001 to 2004.

JS

Justice Basheer Ahmed Matriculation Higher Secondary School

12th Standard, Higher Secondary

2000 - 2001

Completed 12th Standard (Higher Secondary) in 2000–2001.

SS

Sathya Murthi Higher Secondary School

10th Standard, Secondary Education

1998 - 1999

Completed 10th Standard (Secondary School) in 1998–1999.

DT

Durgasoft Technologies

Professional Certificate, Python and Django

Completed certified trainings in Python and Django at Durgasoft Technologies.

Tech stack

Software and tools used professionally

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Rafi Rahmaulla - Team Lead - Tata Consultancy Services | Himalayas