Rafi Rahmaulla
@rafirahmaulla
Experienced team leader skilled in Python, Django, Excel and operational management.
IndiaWhat I'm looking for
I am an experienced team leader and resource manager with a background in customer service operations, process improvement and technical certifications in Python and Django.
Over the past decade I have held roles at Tata Consultancy Services and Sutherland Global Services, progressing from consultant and senior associate to resource manager and team lead managing day-to-day operations and delivery.
I drive performance through coaching, data-driven analysis, quality assurance and strong stakeholder collaboration, and I hold Six Sigma Yellow Belt certification with recognized client appreciations for quality and issue resolution.
I am pragmatic, adaptable and focused on continuous learning, combining technical skills (Python, Django, Excel) with proven leadership in resource planning, escalation handling and improving CSAT.
Experience
Work history, roles, and key accomplishments
Lead and manage a team to meet daily production targets, improve CSAT and quality metrics, handle escalations, and optimize schedules and workload to ensure efficient operations.
Planned, allocated and optimized project resources, conducted screenings and coordinated interviews, managed onboarding and background checks while liaising with RMG and project managers.
Managed customer queries to meet TAT targets, handled critical issues, performed quality checks, delivered training to new hires, and achieved client appreciation for issue resolution.
Consultant
Sutherland Global Services
May 2013 - Jan 2014 (8 months)
Handled US mortgage closure processes, ensured 100% productivity and quality, managed critical issues and verified task completion within TAT.
Education
Degrees, certifications, and relevant coursework
The New College, Chennai
Bachelor of Commerce, Commerce
2001 - 2004
Completed Bachelor of Commerce at The New College affiliated with Madras University from 2001 to 2004.
Justice Basheer Ahmed Matriculation Higher Secondary School
12th Standard, Higher Secondary
2000 - 2001
Completed 12th Standard (Higher Secondary) in 2000–2001.
Sathya Murthi Higher Secondary School
10th Standard, Secondary Education
1998 - 1999
Completed 10th Standard (Secondary School) in 1998–1999.
Durgasoft Technologies
Professional Certificate, Python and Django
Completed certified trainings in Python and Django at Durgasoft Technologies.
Availability
Location
IndiaAuthorized to work in
Job categories
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