At Merytu, I managed day-to-day relationships with B2B clients and B2C customers while allocating freelance talent to client projects. I handled requests across email, chat and phone, and matched freelancers to project requirements.
At Concentrix, on the Haleon project, I supported consumers and pharmacies with product enquiries, troubleshooting and refunds. I documented product quality issues and human safety information for internal teams.
At Flutter International (PokerStars), I monitored customer accounts, reviewed suspicious activity alerts and carried out KYC and AML/CFT checks in a regulated online gaming business.
At Telus International (Epic Games), I supported players, applied relevant KYC and AML compliance requirements, and escalated complex issues. Earlier, as a Sales Executive at WiZink / Salesland, I sold products directly to clients and delivered product demonstrations.
