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Ana Bateira

@anabateira

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I investigate fraud, strengthen AML controls, and resolve payment disputes across digital platforms.

Portugal

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What I'm looking for

I'm looking to continue investigating financial crime, improving fraud controls, and collaborating with Compliance, Trust & Safety, and Payments teams in a fast-paced environment.

I'm currently investigating fraud and FinCrime cases for Concentrix on the ByteDance project, covering KYC, customer due diligence, transaction monitoring, account takeovers, fake identities, and payment fraud.

I prepare detailed risk assessments and chargeback defense documentation, manage escalations to Compliance and FinCrime teams, and maintain blacklists and whitelists to improve fraud detection accuracy.

Previously, on the Taskrabbit project at Manpower, I investigated fraud, theft, harassment, and policy violations while verifying identities and payments through DataVisor, Jumio, and Stripe. I also trained new agents and worked with cross-functional teams to improve risk-detection workflows and reduce operational losses.

I bring analytical thinking, attention to detail, integrity, and advanced English communication, alongside experience supporting customers in fast-paced service environments.