Gildásio Paulo
@gildsiopaulo
I investigate financial crime, validate court orders, and protect accounts through compliant KYC investigations.
PortugalWhat I'm looking for
At Revolut, I review and validate court orders, conduct financial and KYC investigations, and prepare accurate responses for law-enforcement authorities.
I manage complex financial-crime cases, maintain detailed audit trails, apply account restrictions when required, and work closely with Legal, Compliance, and Financial Crime teams to meet regulatory requirements.
Previously at Concentrix, I handled high-volume customer support, retained over 70% of at-risk clients, trained 20+ team members, and helped improve retention rates by 10%.
Experience
Work history, roles, and key accomplishments
Reviewed and validated court orders, conducted financial and KYC investigations, and prepared responses to law-enforcement authorities. Managed complex cases, maintained audit trails, and collaborated with Legal, Compliance, and Financial Crime teams.
Managed over 10,000 customer inquiries through email and chat, providing empathetic and professional support. Documented feedback, trained 20+ new team members, and created onboarding guides.
Managed over 10,000 customer inquiries through email and chat, providing empathetic and professional support. Documented feedback, trained 20+ new team members, and created onboarding guides.
Managed SME business accounts, building client relationships and delivering tailored solutions. Resolved billing and technical issues, identified upselling opportunities, and collaborated with cross-functional teams.
Retained over 70% of at-risk clients by delivering personalized solutions and exceeding KPIs. Collaborated with technical and billing teams to resolve pain points, contributing to a 10% improvement in retention rates.
Education
Degrees, certifications, and relevant coursework
Coursera
Foundations of Project Management, Project Management
Completed the Foundations of Project Management course on Coursera in April 2024.
Coursera
Customer Service Excellence, Customer Service
Completed the Customer Service Excellence course on Coursera in February 2023.
Escola Secundaria Joao Goncalves Zarco
12th Grade Certificate, General Education
Earned the 12th Grade Certificate from Escola Secundaria Joao Goncalves Zarco in January 2021.
Udemy
Fraud Detection & Prevention, Fraud Detection & Prevention
Completed the Fraud Detection & Prevention course on Udemy in January 2021.
Coursera
Remote Collaboration Best Practices, Remote Collaboration
Completed the Remote Collaboration Best Practices course on Coursera in 2021.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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