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Umaimah Haque

@umaimahhaque

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Experienced facilities management professional with strong organizational skills.

United Kingdom

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What I'm looking for

I seek a role in a values-driven organization that fosters collaboration and supports professional growth.

I am an experienced and highly organized professional specializing in facilities and office management. With a proven ability to support cross-functional teams and maintain accurate records, I ensure the efficient coordination of day-to-day operations. My commitment to delivering high-quality service has allowed me to foster collaborative relationships with both internal and external stakeholders.

Throughout my career, I have successfully managed various roles, including Project Administrator and Customer Service Manager, where I implemented efficient systems and processes that enhanced operational efficiency. My experience includes managing substantial budgets, overseeing contractor relationships, and developing comprehensive standard operating procedures that align with regulatory requirements. I am passionate about contributing to a values-driven organization where I can apply my skills and experience meaningfully.

Experience

Work history, roles, and key accomplishments

Project Administrator

Cotob Limited

Jul 2023 - Nov 2024 (1 year 4 months)

Delivered comprehensive administrative support to the Director during a career break focused on caregiving, ensuring seamless day-to-day operations. Coordinated scheduling, diary management, and the organisation of meetings, travel arrangements, and expense claims, while maintaining records.

Administrative Support Scheduling

FM and Workplace Customer Service Manager

Ove Arup & Partners International Limited

Feb 2023 - Jun 2023 (4 months)

Managed day-to-day operations and services with internal and external Hard and Soft Service contractors. Re-engineered the Workplace Helpdesk function to boost operational efficiency and client satisfaction.

Facilities Management Workplace Operations Onboarding Succession Planning Software Implementation Data Analysis

FM Senior Project Manager

Ove Arup & Partners International Limited

Feb 2019 - Mar 2022 (3 years 1 month)

Managed relationships with internal and external Hard and Soft Service contractors. Directed cross-departmental Workplace and Facilities projects from initiation to successful completion, ensuring stringent documentation and clear communication at every stage.

Project Management Contractor Management Stakeholder Engagement

FM and Workplace Customer Service Manager

Ove Arup & Partners International Limited

Nov 2017 - Feb 2019 (1 year 3 months)

Performed day-to-day office management duties. Led change management initiatives within the Facilities Management unit, driving process enhancements through detailed gap analyses and the redesign of administrative workflows.

Office Management Change Management Facilities Management Customer Service Data Analysis Management Reporting

Facilities Manager

Ove Arup & Partners International Limited

Mar 2013 - Sep 2017 (4 years 6 months)

Oversaw the customer service portfolio and financial operations for the Facilities Management department, managing an operational budget of circa £13M. Developed, implemented, and maintained internal systems (FSI Concept Evolution, Condeco, Concur) that optimised data accuracy and streamlined office processes.

Customer Service Operations Management Financial Operations Budget Management Contractor Management System Implementation Process Optimization Risk Assessment Document Management Event Coordination

Education

Degrees, certifications, and relevant coursework

Middlesex University

Bachelor of Arts (Hons.), Law

Studied Law at Middlesex University, gaining a comprehensive understanding of legal principles and practices. Developed strong analytical and research skills applicable to various professional environments.