Raffy John Jundos

Coordinated daily therapy appointments, ensured timely patient care, and maintained accurate documentation. Communicated patient progress with physiotherapists and healthcare teams, and educated patients on rehabilitation programs and home exercises.

Monitored and documented visitor access and health
screenings in compliance with infection prevention and facility protocols.
Communicated screening requirements professionally and compassionately while supporting a safe environment for patients, visitors, and staff.

Assisted U.S. healthcare members with insurance eligibility, benefits verification, healthcare inquiries, and service-related concerns.
Managed high-volume inbound calls, addressing member concerns with professionalism, empathy, and clear communication.
Supported members by explaining available benefits and guiding them through appropriate next steps.

Coordinated communication between patients, physicians, radiologists, and diagnostic imaging teams to support efficient workflows.
Prepared patients for MRI examinations, including safety screening, procedure instructions, and patient positioning.
Utilized PACS & RIS to support imaging workflow, examination, information, documentation, and coordination of diagnostic studies.

Completed a College Diploma in Occupational Therapy Assistant/Physiotherapy Assistant.

Completed comprehensive training in radiologic imaging, patient care, radiation safety, and clinical procedures, with hands-on experience performing diagnostic imaging examinations.