Rafał Głomb

Worked as Operations Lead - Compliance Coordinator for Transaction Processing division at Euroclear.

- setting up new processes and controls, mostly related to external markets

- creating SOPs and checklists

- cooperation with various stakeholders (IT, Commercial, Product, Project)

- coaching of other team members

- supporting Management in escalations

- participating in CI initiatives

- being a point of contact for Reconciliation, Cash and QCA

Extra Mile Award – category “Expert”

All of the below and additionally:
- helping Team Leaders with escalations, contingency situations
(e.g. Financial closing)
- handling complex investigations
- creating and reviewing standard operating procedures
- case avoidance initiatives (weekly reports, collaboration with different
stakeholders – correspondent banks, Commercial, Fundsettle, Income, Recon)

- dealing with international cash correspondents
- leading cash payment investigations for internal departments (Compliance, Reconciliation, Account -Management)
- recalling payments; investigating non-receipt ones as well as incoming credits without final beneficiary indicated; handling cases related to non-standard cash instuctions (under Compliance review; inappropriate ones)
- booking refund

- working on a daily basis in English and Polish languages
- dealing with international cash correspondents as well as clients
- providing ad-hoc solutions for clients problems via e-mail, chat, SWIFT and phone
- delivering information on money transfer instructions, formats, reporting, market specifications and
restrictions

Worked as CS Money Transfer & Investigation - Intern at Euroclear.

Wsparcie kierownika ds. produkcji, tłumacz j. angielskiego

Feb 2020

Mar 2020

Jun 2019