Open to opportunities

Simon User

@simonuser7

Senior financial crime operations professional specializing in AML/KYC, sanctions screening, and customer onboarding across international organizations.

Poland

Message

What I'm looking for

I’m returning to work and looking for a role in AML/KYC and financial crime operations where I can handle sanctions/PEP/adverse media screening, investigate risk, support compliance, and improve processes in an international environment.

I’m an experienced Financial Crime and Customer Operations professional with 10+ years working for international organisations, including Deloitte, Citibank, RBS, MoneyGram, Webinterpret and Lionbridge. I specialize in Anti-Money Laundering (AML), Know Your Customer (KYC), and customer due diligence, with strong operational and compliance focus.

In my most recent role at Deloitte, I conducted CDD and KYC remediation for a global banking client, performing sanctions, PEP, and adverse media screening while investigating potential financial crime risks. I supported fraud-prevention and regulatory-compliance initiatives, working closely with subject-matter experts to resolve complex cases.

I’ve also handled end-to-end client onboarding and account maintenance at Citibank Europe, managing investment fund settlements (subscriptions, redemptions, and securities transfers) and ensuring documentation met internal policies and regulatory requirements. My experience includes transaction due diligence at MoneyGram and KYC investigations at Royal Bank of Scotland, where I prepared investigation reports and analyzed operational data using Microsoft Excel.

Outside core compliance, I built a customer-first reputation through customer support, e-commerce operations, and digital content moderation, including escalation for complex cases and continuous process improvement. I’m now ready to return to work after a career break due to health reasons, bringing meticulous attention to detail, excellent communication, and an analytical mindset.

Experience

Work history, roles, and key accomplishments

Financial Crime Ops Specialist

Deloitte

Jan 2020 - May 2020 (4 months)

Conducted customer due diligence (CDD) and KYC remediation for a global banking client. Performed sanctions, PEP, and adverse media screening and supported AML/regulatory compliance initiatives.

KYC Sanctions Screening PEP Screening Adverse Media Screening AML Compliance Regulatory Compliance Fraud Prevention

Project Support

Kongsberg Automotive

Feb 2019 - Dec 2019 (10 months)

Supported business and IT teams with day-to-day operational activities, including business documentation and reporting. Coordinated with international stakeholders and contributed to process improvement initiatives.

Operational Support Business Documents Reporting Stakeholder Communication Process Improvement

Client Onboarding & Funds Analyst

Citibank Europe

Jan 2017 - Dec 2019 (2 years 11 months)

Managed corporate client onboarding and account maintenance processes, reviewing customer documentation for compliance with internal policies and regulatory requirements. Also handled investment fund settlements (subscriptions, redemptions, and securities transfers) and supported process improvement and UAT.

Client Onboarding Account Maintenance Regulatory Compliance Document Review Subscriptions Customer Redemptions UAT Stakeholder Communication Training Support

Senior Customer Support Specialist

Webinterpret / Shipbooster

Feb 2016 - Oct 2016 (8 months)

Delivered customer support to international e-commerce sellers using eBay and Amazon marketplaces via phone, email, and live chat. Resolved customer issues, supported shipping providers and internal teams, and acted as an escalation point for complex inquiries.

Customer Support Live Chat Email Support Phone Support E commerce Support Seller Support Escalation Handling Customer Satisfaction Shipping Coordination

Compliance Ops Transaction DD Specialist

MoneyGram

Mar 2015 - Jun 2015 (3 months)

Performed AML, KYC, and transaction due diligence reviews for high-risk transactions and customer activity. Supported internal compliance controls and audit requirements and escalated suspicious activity according to company procedures.

AML KYC Compliance KYC Due Diligence Compliance Audit Support

AML / KYC Analyst

Royal Bank of Scotland

Nov 2014 - Feb 2015 (3 months)

Conducted KYC reviews and customer due diligence investigations to assess potential money laundering risks. Prepared investigation reports, analyzed operational data using Microsoft Excel, and supported process improvement initiatives.

KYC Customer Due Diligence Investigation Excel Process Improvement

Content Reviewer / App Tester

Lionbridge

Nov 2012 - Apr 2014 (1 year 5 months)

Reviewed online content to ensure compliance with legal requirements and company policies. Analyzed text, images, and multimedia content, escalated complex cases as needed, and maintained quality standards while supporting content moderation process improvements.

Content Moderation Text Analysis Image Analysis Multimedia Content Review Quality Assurance Report Writing

Debt Collection Specialist

PSA Finance

Sep 2011 - May 2012 (8 months)

Managed debt collection activities for UK customers by negotiating repayment arrangements and payment plans. Maintained accurate customer records and delivered professional customer service while achieving collection targets.

Debt Collection Payment Plan Management Customer Service

Sales Consultant

AT&T Mobility

Jan 2002 - Jan 2003 (1 year)

Assisted customers with mobile products and service plans in a fast-paced retail environment. Built long-term customer relationships and achieved sales targets.

Customer Service Sales Service Plans Retail Customer Support Relationship Building Sales Targets