Ilona Zarzycka

Co-manage operations, lead strategic resource planning, and act as primary escalation point for systems, operations, and risk/control failures. Drive workflow transformation and automation, eliminating high-error manual tasks.

Led recovery plans to address backlogs and optimize profiles, stabilizing process architecture. Directed a hybrid team of 15+ analysts and supervisors, prioritizing technical competence and data-backed performance tracking.

Designed and deployed a new operational framework for managing OFAC and Russian Touchpoint account restrictions, coordinating a team of 5+ analysts. Collaborated with compliance, sanctions, dealing, and account opening teams to streamline operations.

Supported the Luxembourg team during a transition project, learning new processes and helping transition them to the Kraków office. Created local documentation for newly transferred tasks and prepared fund activity reports and audit samples.

Issued shareholder correspondence, maintained basic reporting databases, and verified investor account setups under data protection protocols.

Input payroll data into the system, performed calculations, and verified entries for accuracy. Handled statutory documentation, prepared standard reports, and answered employee queries.

Processed and controlled tax standard refunds for Spain and Ireland markets. Maintained daily contact with depositories and tax authorities, including monthly financial reconciliations.

Handled individual client onboarding, managed relationships, and supported customers using online banking solutions.

Combined part-time and full-time professional employment with university studies to build a foundation in professional accountability, cash logistics, and administrative workflow management.

Master's Degree in Economy and Public Administration from the University of Economics, Krakow, completed in 2012.