TTTsitsi Takawira
@tsitsitakawira1
Detail-oriented AFC Operations Analyst with expertise in financial crime prevention.
PolandWhat I'm looking for
I am a dedicated AFC Operations Analyst with a strong background in Transaction Monitoring, AML Compliance, and Fraud Risk Analysis. My experience includes investigating flagged transactions and analyzing customer behavior to detect financial crime trends. I pride myself on my attention to detail and my ability to ensure regulatory compliance with BaFin, FATF, and EU AML directives.
Currently, I work at Contact Sterling (Trade Republic) in Warsaw, where I specialize in KYC verification and fraud detection. I have successfully collaborated with risk and compliance teams to escalate critical fraud cases and maintain detailed case records. My goal is to leverage my expertise in financial crime prevention within a dynamic fintech or banking environment, contributing to the safety and integrity of financial transactions.
Experience
Work history, roles, and key accomplishments
AFC Operations Analyst & KYC Specialist
Sterling(Trade Republic)
Jul 2024 - Jul 2025 (1 year)
Investigated over 200 flagged transactions weekly, achieving a 30% reduction in fraud incidents. Conducted KYC for 500+ accounts monthly, ensuring compliance with AML regulations. Collaborated with compliance teams on fraud-related cases and prepared Suspicious Activity Reports.
FOHandled over 1,000 customer tickets monthly, providing support for onboarding inquiries. Verified documentation for KYC compliance and maintained records of customer interactions, achieving a 98% customer satisfaction score.
Customer Support Representative
Foundever Group
Jan 2022 - Present (3 years 6 months)
Provided email and ticketing support for Trade Republic customers, addressing onboarding inquiries and resolving issues related to account setup. Verified customer documentation to ensure compliance with KYC and regulatory requirements, maintaining accurate records of all customer interactions and verification processes.
Outbound Contractor
Kwese TV, Econet Wireless Elevate Program
Jan 2018 - Jan 2019 (1 year)
Managed high volumes of inbound and outbound calls, addressing over 1,500 customer inquiries monthly. Resolved complaints efficiently, achieving a 90% customer satisfaction score while providing detailed product information.
Out Bound Contractor
Kwese TV, Econet Wireless Elevate Program
Jan 2017 - Present (8 years 6 months)
Managed high volumes of inbound and outbound calls, addressing customer queries and providing tailored solutions. Analyzed and resolved customer complaints, contributing to high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Warsaw University of Business
Bachelor of Business Management, Business Management
2022 - 2025
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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